ITIL Secrets Of Service Level Management: A Process Owner's Guide UK ed. Edition

Ebook Details


The Stationery Office

Year 2013
Pages 1
Publisher The Stationery Office
Language en
ISBN 9780113313525
File Size 4.39 MB
File Format EPUB
Download Counter 538
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Ebook Description

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.