Stakeholder Integration in Service Innovation

Ebook Details


Julia M. Jonas

Year 2017
Pages 206
Publisher Springer Gabler
Language en
ISBN 9783658194628
File Size 2.99 MB
File Format PDF
Download Counter 128
Amazon Link

Ebook Description

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.